Terms and Condition,Privacy Policy & Return and Refund Policy

TERMS AND CONDITIONS

Introduction

One of Probha Aurora’s products is ‘Sabuj Sathi’ – Eco Friendly Center. A separate trademark has also been applied for in the name of Sabuj Sathi {with Provisional Tracking Number: 91119179 (6)}. Apart from official Facebook page (https://web.facebook.com/probhaaurora) of Sabuj Sathi, a separate Facebook page for Sabuj Sathi (https://web.facebook.com/profile.php?id= 100078395427815) is open. Apart from Probha Aurora’s website (www.probhaaurora.com), Sabuj Sathi has a separate website (www.sabujsathi.net). Besides, through the platform of Daraz, Foodpanda, EkShop (A2i), anyone can collect Sabuj Sathi products from anywhere in the country. Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States – Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce Standing Committee. Naturally, these terms and conditions have been prepared in compliance with the Trade Marks Act, Safe Food Act and other relevant laws and guidelines as well as specifically following the Digital Commerce Governance Guidelines 2021.

Sabuj Sathi works only with eco-friendly products. As a result, the following terms and conditions will be applicable in the purchase and use of various eco-friendly products of Sabuj Sathi, one of Probha Aurora’s products. These terms and conditions shall be deemed applicable only for online or any digital medium operations.

Regarding brands and product collections

One of Probha Aurora’s main products, Sabuj Sathi’s all activities are currently being operated from the Physical Center (located at 22/15, Khilji Road, Mohammadpur, Dhaka.) Another center is going to start its operations soon in the Sadar Upazila of Satkhira district in the southern region of the country. Moreover, there are plans to establish centers in the other regions of the country as well, in the distant future. In addition, purchasing/collecting Sabuj Sathi’s products is also possible through Probha Aurora’s website (www.probhaaurora.com), Sabuj Sathi’s website (www.sabujsathi.net), as well as through the websites of authorized partners (such as Daraz, Foodpanda, EkShop) that have formal agreements with Probha Aurora and Sabuj Sathi.
Besides, anyone from anywhere in the country can order products through the official Facebook page of Probha Aurora (https://web.facebook.com/probhaaurora) and Sabuj Sathi (https://web.facebook.com/profile.php?id=100078395427815);
In addition, anyone can directly call Sabuj Sathi’s official number (Mobile: 01316710704) to order products;
Export operations will also be initiated by Probha Aurora. For this purpose, necessary steps, including obtaining licenses, have been taken by the organization. Once these processes are completed successfully, certain products can be ordered from other countries and be collected from outside the country as well.

Product Type:

All products of Probha Aurora are and will be environment friendly. Among the various eco-friendly products currently available items are: bamboo and cane products, clay products, handicraft products, traditional industrial products of different regions of the country (e.g.: terracotta, shataranji etc.), jute products, wooden products, indoor tubs and plants, various books on environment and climate change written by renowned authors, glass and ceramic items etc. Besides, safe food items are also going to be added to this list in the near future.

The company is always striving to improve the quality of the products by making them useful to people through research. It is pertinent to mention that utmost importance is given in sourcing of Probha Aurora’s product- Sabuj Sathi’s items – from climate change vulnerable areas. In this regard, Probha Aurora has already managed to create a strong position as a trusted platform for small entrepreneurs as well. Besides, the company is constantly trying to create unique products through new research. It is pertinent to mention that agreements have already been concluded with various reputed universities including Center for Climate Change and Environmental Research (C3ER), BRAC University, Bangladesh University of Health Sciences to provide cooperation in the necessary research work in all these fields.

Collecting/Buying/Purchasing Products Using Website or Facebook Page:

We always want you to have a great experience using our pages, portals and sites. For such, customers must learn and understand about the site or page properly before accessing it;
In this case, we request you to read the privacy policy carefully;

Cookies

As we all know, tracking cookies are cookies that are set on the user’s web browser by the website they are on or by a third party. These cookies track the user’s online behavior i.e. collect their data, such as clicks, purchase preferences, device specifications, location and search history. As a result, such cookies may naturally be used when purchasing Sabuj Sathi’s environmentally friendly products. Consequently, by specifically accessing the Probha Aurora or Sabuj Sathi website, you will be deemed to have agreed to the privacy policy and consented to the use of cookies. In addition, in the near future, only our authorized partners or advertising partner companies will be able to use cookies on our website. However, if Sabuj Sathi’s or Probha Aurora’s website has special software or cookies, the customer must be notified in advance;

Intellectual Property Rights and Legal Restrictions

Intellectual property protection rules will be properly followed by the organization;
Sabuj Sathi products, one of Probha Aurora’s products will be sold only under Sabuj Sathi brand and not under any other brand. That is why the company is and will produce its own products in the field. In addition, it has been agreed separately that the eco-friendly products are being and will be procured from the direct producers and will be promoted and sold only under Sabuj Sathi’s brand and the same rules will be followed if new products are included in the future;
In the case of third-party trademarks, Probha Aurora is always conscious about not including any product or service in the list of Probha Aurora’s product- Sabuj Sathi, that has a trademark. If such a thing is done, according to trademark law, the designated product can be considered as a counterfeit product. Probha Aurora establishes the trade mark of its Sabuj Sathi products in a legitimate way and is always vigilant in creating and selling its own products in accordance with its own values;
Probha Aurora’s Product- Sabuj Sathi’s products can be collected/purchased from above mentioned mediums (website, Facebook or website of partner company), the intellectual property rights of which will be reserved in the name of Sabuj Sathi- a product of Probha Aurora;
Anyone who collects images from the above-mentioned website or Facebook page may not modify, partially modify, modify, or re-edit products or product images, publish or promote and sell them;
If for any reason the use or disclosure and publication of the image or product is necessary, it may be done subject to written permission from Sabuj Sathi or Probha Aurora;
If any other person or organization expresses any comment / opinion about the product on the website and Facebook pages, it will be considered as his/her personal opinion or that organization’s opinion. If the comment is defamatory, offensive, indecent, infringing on privacy or showing disrespect for the law or disobeying the law, then it will be the sole responsibility of the person or the organization. In no way shall Probha Aurora’s product synthesized with Sabuj Sathi be held responsible for this. Provided that no such comments shall be used to solicit or promote any business or custom or commercial activity or illegal activity;
However, any comments (audio, video, written or in any other reliable format) provided by individuals or organizations may be used, disseminated and published by Probha Aurora’s Product Sabuj Sathi in any media as required. In this case, the commenter (individual or organization) is also granting the right to use and edit the comment or opinion, i.e. a non-exclusive license in any form, format or media;
Probha Aurora’s product- Sabuj Sathi’s products will always operate in compliance with the laws of the country. For example: In keeping with the law, Sabuj Sathi themselves have banned and discouraged the use of single-use plastics, polythene materials;
Any medium (website, Facebook page or any other digital medium) in which Sabuj Sathi’s products are displayed, the organization will have the power to formally monitor and scrutinize all opinions or comments through all means available. Probha Aurora’s Product Sabuj Sathi will also naturally reserve the right to delete any comment / opinion which may be deemed inappropriate, offensive or in violation of the terms and conditions;
In all cases where there is an obligation to obtain a certificate from a quality control authority, the quality control certificate should be mentioned in the product description and promoted and displayed;

Regarding buying and selling

Quality and accuracy of products displayed in the sale and supply of products will be ensured from Probha Aurora’s product – Sabuj Sathi’s end;
The seller shall not charge more than the declared price of the goods or services declared in the marketplace;
Expired products or merchandise will not be sold or supplied;
Products displayed for sale will be under the control of Sabuj Sathi. The details/ advertisements/ notifications will mention the quantity in stock and the stock of the product will be updated as each sale process is completed. If not in stock, the words out of stock or out of stock shall be clearly displayed next to the product; In the case of commodities and foodstuffs or non-quantifiable goods or services, the word Available for Delivery shall be written instead of stock quantity;
Seller of Sabuj Sathi shall only be liable for material breach of the Product Description and shall be liable to compensate the Customer;
If the buyer/user/customer/consumer finds any deficiency or inconsistency anywhere in the product or service, then we request you to first inform us i.e. one of the products of Probha Aurora Sabuj Sathi via the prescribed email, Facebook, SMS, phone number or any other reliable means;
We request you to read the refund policy carefully to avoid any financial loss and to claim compensation;
Please save all packaging materials and damaged products before making a claim;
Probha Aurora’s Product Sabuj Sathi will not be responsible for any duty applicable to your order. It is the customer’s sole responsibility to pay all fees imposed during or after shipping (duties, taxes, etc.). Charges must include VAT which will be borne by the customer;
Discounts of any kind announced will be implemented immediately upon sale. The cash back offer will also be activated within 72 hours of payment;

Refund and Product Return:

Please refer to the Returns and Refunds Policy section.

After-sales service:

Please refer to the Returns and Refunds Policy section.

Delivery Time:

Within 48 hours of full payment of the goods displayed for sale, the goods or goods will be handed over to the deliveryman or delivery agency and the buyer / user /customer / consumer will be informed by telephone, email or SMS. In this case the delivery company or the marketplace tracking system will also be used in the case of Sabuj Sathi, one of Probha Aurora’s products;
If the full price of the product has been paid, Probha Aurora Product- Sabuj Sathi is committed to delivered the product within a maximum of 05 (five) days after receiving the order – if the buyer and seller are in the same city; If the buyer and the seller are located in another city or village, the goods will be delivered within a maximum of ten (10) days;
Products displayed for advance payment must be in the ‘Ready to Ship’ category within the country and under the exclusive control of Sabuj Sathi. For products that do not have the option to be handed over to the delivery person-buyer or user or customer within 48 hours after full payment, no more than 10% of the product price will be taken as advance payment. However, through Bangladesh Bank-approved escrow services, it may be possible to receive up to 100% advance payment.
In the case of international shipping, if the full price of the product has been paid, we commit to processing and delivering the product within a minimum of 10 (ten) days after receiving the order. In case any country has a special shipping policy, the delivery period will be determined in written consultation with the client;
If Sabuj Sathi is ever stocked with essential items then the delivery time for those items will be shorter and the customer will be informed of this at the time of purchase order;
Several reputed delivery companies have already signed agreements with Sabuj Sathi, one of Probha Aurora’s products, for on-time delivery and security of goods. Even if any other delivery company / delivery person is added in future even in that case it will never be done without agreement. In this case, there are also plans to take insurance institutionally in the future;

Delivery/Shipping Policy

Description: Any offer, discount, free delivery or any other benefit shall be clearly mentioned in the product description;
Delivery Charges: Organizationally we strive to avoid paying extra charges to the buyer/user/customer. in this case, the buyer/user/customer must be informed before the purchase order is confirmed or before the invoice is issued to ensure transparency. A printed bill shall be issued at the time of delivery of the goods specifying the VAT and income tax (if any) payable or paid;
Shipping Fees: Shipping rates may vary depending on buyer’s distance, product type, quantity and weight. These charges will be communicated to the Customer by any means written or verbally (i.e.: via email or SMS or app or telephone). The customer shall pay the shipping fee before or at the time of receipt of the goods by means prescribed by the establishment (directly or using the app or digital gateway or any other reliable means);
Shipping Confirmation and Tracking Number: Once the order is confirmed, the order provider will receive a shipment confirmation email/SMS and may also have a tracking number with it for future reference. The tracking number will be necessary to resolve any shipping-related issues. As such, it is necessary to keep the tracking number saved. Each order will be confirmed by the tracking number. In the case of multiple orders, packaging will be confirmed according to the size, quantity, weight, etc. of the product and delivered. If there is a time difference in the order time of more than two hours, delivery may be at different times;
International Shipping Policy: In case of international shipping (shipping to locations outside Bangladesh) standard shipping charges will apply. The customer can choose the convenient shipping method and fee for his/her country of residence. An opportunity to confirm this selection with the customer will be provided after confirmation of Probha Aurora’s product by Sabuj Sathi through reliable means (i.e.: email or telephone). International shipping may require prepayment of shipping fees. Please refer to our Returns and Refunds Policy in case of any loss or damage;

Institutional Commitment:

Sabuj Sathi will operate and expand its operations by following rules and policies. In this case, certain promises will always be fulfilled on behalf of the organization. They are:

Profits from Sabuj Sathi initiative will be used to manage and sustain environmental protection and climate change initiatives;
No multilevel marketing activities will be conducted by Sabuj Sathi, one of Probha Aurora’s products;
Unique Business Identification Number (UBID) will be displayed at all necessary places (website, portal, Facebook etc.) and organization policies will also be pinned on Facebook pages – so that it is easily visible to everyone;
Eco-friendly products and related entrepreneurs will always be encouraged in various ways;
Initiatives will be taken to preserve all business information in an institutional manner for at least six years;
All officials holding institutional responsibilities related to digital commerce management shall be well informed/informed about digital commerce guidelines;
No gambling or lotteries shall ever be organized institutionally;
No intoxicants of any kind shall be displayed or sold in the institution. All employees working at Probha Aurora and Sabuj Sathi must be non-smokers and abstain from the use of tobacco and harmful intoxicants;

Complaints and remedies

Appropriate action will be taken by Sabuj Sathi, one of Probha Aurora’s products, for complaints regarding products and services. Phone number, email or other means of communication are clearly mentioned in the app or platform required to receive complaints. Apart from this, there is a compliance officer in the Sabuj Sathi team, who coordinates with other organizations including the Consumer Rights Protection Department and is doing all the work in a standardized way;
After recording the complaint of the buyer / user / customer / consumer regarding the provision of any product or service i.e. within 72 hours of receipt of the complaint, action will be taken by Sabuj Sathi to resolve the same and for this the buyer / user / customer / consumer will be informed by phone, email or SMS. will be given;
The website, app or platform will have the facility to provide ratings and opinions of the buyer/user/customer/consumer or anyone else regarding the product or service. So that in future buyers/users/customers/consumers can make purchase decisions by looking at the opinions or reviews of others about the product. In this case, no one from Probha Aurora or Sabuj Sathi team will participate in the review or rating. No reviews will be deleted.

PRIVACY POLICY

Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States – Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce’s Standing Committee.

A few words about the privacy policy

One of the key priderites of Sabuj Sathi’s products is the customer privacy. Probha Aurora ensures the privacy of its customers’ information through various reliable means, such as data protection and record-keeping. This policy details how we use information collected by the organization through any reliable means (ie: retention, records, etc.), and use the information only for the purpose for which it was collected. If you still have any questions or require any information regarding this, you are requested to contact us directly. Please note that this Privacy Policy shall only apply to our online or any digital media activities.

Consent

By displaying, reviewing, perceiving, researching, purchasing, etc. Prabha Arora’s products using any online and digital medium (as mentioned in the Terms and Conditions), you/you shall be deemed to agree to our Privacy Policy and all other terms and conditions.

Information we collect

Contact information of customers/users/clients for future communication or contact (such as name, address, email, mobile number, etc.)
Information related to the quality of products and services offered may also be collected.
Besides, in any research work conducted jointly with any reputed domestic and international organization or any government organization or with any recognized alliance or association (especially considering the aspects of climate change and environmental protection) by creating separate forms and formats and protecting the necessary information may be collected and that information may be used, published and disseminated, with the name and identity or keeping the name and identity confidential, only for the purpose of that research. According to the type of research, it will be determined whether the name and identity will be kept or kept confidential – depending on the research method, it may be subject to change;
Information will be voluntarily provided by the customers or users of Sabuj Sathi’s products. In this case, the responsibility for providing information will be entirely on the customer or user, and if there is any kind of inconsistency in the information provided, the customer or user will be solely responsible. However, if information is collected directly from Sabuj Sathi’s products through online or digital media, such as video or audio, and inconsistencies are found during compilation of the collected information, then the responsibility for such inconsistencies will fall on Sabuj Sathi.

Use of Information:

The information we collect is used or is committed to be used in the following areas:

Improving the quality of products;
Providing information about new products or products based on customer preferences at different times;
Making digital and online media more user-friendly for everyone;
Encouraging and motivating everyone to use environmentally friendly products;
Providing necessary assistance to promote environmentally friendly behavior;
Evaluating the relationship between products and climate change impacts and raising public awareness accordingly;
Contributing to ensure everyone’s good health;
Enhancing the features and importance of the initiative;
Investigating on any fraudulent or such significant events and taking effective measures to prevent them.

Cookies

Information related to cookies have been provided in the Terms and Conditions section. It will only be applicable for one of Probha Aurora ‘s top products, Sabuj Sathi.

Product-related privacy policy

Probha Aurora has a contract with each of the direct producers/manufacturers of each of the products of Sabuj Sathi individually. Proper arrangements and management have been made by Sabuj Sathi to display and provide product-related information, including general information (such as product name, size, country of origin, available quantity, ingredients, color, shape, manufacturing materials, expiry date, differences between models for applicable fields, prices, delivery charges and timelines, etc.) in an appropriate manner. This is to ensure that customers/users/consumers can easily find a complete description of the product or service, allowing them to identify it accurately.

To ensure clarity, information such as product photos, videos, color, shape, measurement, weight, materials, etc. should be provided for product listings. For service listings, information such as type of service, delivery method, measurement criteria (if applicable) should be provided. This will allow customers/users to understand and make informed decisions about purchasing or using the product/service.

Right to information security

From the end of Probha Aurora’s product Sabuj Sathi, we want to ensure that every user/customer has the following rights to obtain:

Right to Access and Control: The customer/user has the right to request a copy of their personal information and the establishment may charge a small fee for this.
Personal Information: If it is necessary to collect any personal information during the buying/selling process, the establishment must inform the customer what information will be collected, where it will be stored, how it will be used in the future, and what processes will be used to process the information, and obtain the customer’s prior consent. In addition, the establishment must provide a checkbox or consent mechanism on the website for the customer to confirm that they have read the terms and conditions regarding the collection of personal information. Personal information collected will never be sold by the establishment.
Deletion: Information of a specific customer/user can be deleted upon a written request.
Right to Modification: If any information is perceived as incorrect or mistakenly entered, there is the right to request modification. The customer/user has the right to request completion of any incomplete information as well.
Right to Restrict Processing: The customer/user has the right to request restriction of processing of personal information.
The right to object to processing – The customer/user/consumer has the right to object to the processing of their provided personal information.
The right to data portability – The customer/user/consumer has the right to request that any data collected about them be transferred to another organization or directly to them.
Information of children and adolescents – When using information of any child or adolescent under the age of majority in Bangladesh, written consent of the parent/guardian must be obtained. It is also the right of the child/adolescent to not have any information disclosed that may compromise their rights and dignity.
Use of information related to women, disabled individuals, indigenous communities or any other minority group – In the use of information related to women, disabled individuals, or any minority group, the organization should ensure awareness from their end so that their rights are not violated. Instead, the organization should provide encouragement and inspirational information for their betterment.
Mandates: The customer/user should not be forced directly or indirectly to purchase any product or service.

Environment-related information: In compliance with the laws and policies related to environmental and climate change issues of the country, and international policies and laws – supported by Bangladesh, information can be collected or disseminated and published by Sabuj Sathi. However, if the information is deemed damaging or potentially harmful to the environment or climate change mitigation efforts, the organization should exercise caution when collecting or disseminating the information. In other words, if a product is deemed harmful to human or animal health or poses a risk to the environment, or if it poses a risk to children’s health, the organization should never upload, display, or sell such products on their “Sabuj Sathi” portal/page/website.

RETURN AND REFUND POLICY

Probha Aurora is a Bangladeshi organization that produces eco-friendly products, and one of its most popular products is “Sabuj Sathi” – The Eco-Friendly Center. The organization has a separate trademark for Sabuj Sathi, {with Provisional Tracking Number: 91119179 (6)}. Apart from Probha Aurora‘s institutional Facebook page, a separate Facebook page has been opened for Sabuj Sathi for the smooth running of the activities of Sabuj Sathi. Besides, Sabuj Sathi has a separate website apart from Probha Aurora’s website. Sabuj Sathi’s products can be collected from anywhere in the country through various online platforms like Daraz, Foodpanda, EkShop (A2i) too. Probha Aurora is an institutional member of BASIS, e-CAB and Commonwealth of Independent States – Bangladesh Chamber of Commerce & Industry (CIS-BCCI). Not only this, Probha Aurora is institutionally playing an active role as an active member of BASIS and E-CAB Digital E-Commerce’s Standing Committee.

When buying or collecting the product “Sabuj Sathi” by Probha Aurora, we always strive to provide the customer with a good and pleasant experience that lasts for a long time. However, sometimes unforeseen incidents may occur, and we will make every effort to address and resolve them properly. Therefore, the RETURN AND REFUND POLICY has been created, which will provide information related to handling refunds, price adjustments, and financial settlements according to the policy. We are committed to ensuring the maximum satisfaction of the customer, user, or consumer under this policy. If the customer, user, consumer, or beneficiary is dissatisfied for any reason, we will request that they submit a written complaint directly or through any other reliable means.

Product return policy:

Products can be returned within a maximum of 14 (fourteen) days from the day of purchase;
The product must be unused and in the same condition that you received it in;
The original packaging of the product must be retained;
The purchase/delivery receipt or proof must be kept.

In this context, it is particularly emphasized that:

In the case of perishable/food items, please check the product before accepting delivery and only accept it after confirming with the delivery person;
Similarly, for fragile products (glass, ceramics, pottery, etc.), please check the product before accepting delivery and only accept it after confirming with the delivery person;
If the recipient is not present at the address they provided and the parcel is returned or the delivery cannot be managed without any prior arrangement or management, then the delivery agent will deliver at a convenient time. However, in this type of situation, if the product is lost or damaged or quality is dropped due to multiple movements or for any other reason, the seller will not be responsible.

Refund Policy:

After the full payment is made, if it is not possible to supply the demanded goods due to any Force Majeure reasons beyond human control, the customer will be informed within 48 hours via phone, SMS, email, or other means. In this case, the full amount will be refunded within the next 72 hours, and the customer will not be obliged to purchase any other product.
When the returned product reaches Sabuj Sathi, we will ensure that the product is thoroughly checked to ensure that we have received the returned product in good condition. Detailed information regarding the refund amount will be communicated to the customer within 3-7 working days.
If the delivery is not made due to any reasons beyond human control and the product is returned after waiting for 1-3 days, the customer will be entitled to a refund.
If a perishable product is returned due to non-delivery on time, then the customer/user/consumer will be entitled to a refund. In this case, they will bear the shipping charge.
If the returns of the customers are approved considering all the above-mentioned issues with importance, the authority will send a refund through any reliable medium (cash, card, bKash, etc.) or an approved digital wallet by Bangladesh Bank.
If the customer/user pays in advance through any means (debit, credit card, bank transfer, mobile banking, etc.) and fails to receive the product within the specified time due to any reason, the full amount paid by the customer must be refunded within a maximum of 10 days (excluding the time used by the payment provider). The refund must be made through the same medium used by the customer (debit card, credit card, bank transfer, mobile financial services, etc.). If there are any charges, Probha Aurora’s product, Sabuj Sathi, will bear them. In addition, the customer/user will be informed about the payment through a reliable medium such as email, SMS, mobile or other means. In this case, no additional money will be charged beyond the paid price by the customer/user. However, if the customer/user fails to receive the product or service in a timely manner, the time limit will be relaxed;
If the quality and durability of the product are mentioned in terms of the warranty, but if the customer/user does not receive the stated quality, usefulness, or durability, then the seller will arrange for a refund, compensation, or repair.

Shipping:

If a product is returned due to any misunderstanding or wrong order, the customer/user/consumer will be responsible for paying the shipping cost of the returned product. In the first instance, shipping costs are not refundable.
If the customer/user/consumer receives a refund, the return shipping cost may be deducted.

Note:

No payment will be accepted for out of stock or unavailable items;

Contact Us

If you have any further questions about our return and refund policy, please email us at info.sabujsathi@gmail.com or call us at +8801316710704 for more information.

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